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EQuick Xpress Return Policy
Returns
EQuick Xpress accepts returns at our Kaukauna, WI location and in some instances items will be shipped directly back to the manufacturer. Before any item is shipped you must have an RMA (Return Merchandise Authorization) number before returning any merchandise to EQuick Xpress. Failure to do so will result in EQuick Xpress returning the product or restocking the product for a 15% fee. Please be sure to note all our return policy's and guidelines to avoid additional charges or delays in your return process.
RMA Request
Before returning a shipment to EQuick Xpress please read all of our return policy. "All" returns require an RMA (RETURN MERCHANDISE AUTHORIZATION) number. To request an RMA number send an email to our customer service department (customerservice@equickxpress.com) detailing the information listed below: RMA numbers are valid for 30 days only. **any information that is missing may result in a delay of the return process**
Have the following information provided in the email:
- Order number
- Item to be returned
- Return Package Dimensions
- Outline of the problem
Please save all packaging and accessories for any item that is returned to EQuick Xpress. All original equipment, components, manuals, documents and packaging must be returned with your item in order for EQuick Xpress to process your RMA. An item returned for a replacement may be replaced at the discretion of EQuick Xpress, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. Items physically damaged in transit please follow the procedures listed in our "Transit Damages" section of our return policy.
Standard Return Policy
EQuick Xpress does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow the procedures listed in our Transit Damage return policy section:
This is our Standard Return Policy for EQuick Xpress and will apply to all items purchase at EQuick Xpress unless another return policy is indicated on item(s) details page. Merchandise under this Standard Return Policy may be returned if:
-Within 15 days of the original invoice/sales receipt date for a refund, or
-Within 30 days of the original invoice/sales receipt date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee.
Returned products must be in original factory carton with all original equipment, components, manuals, documents and packing materials. The RMA (Return Merchandise Authorization) number must be attached to the shipping carton (example: label or paper taped to carton), please do not write RMA number on the carton. Returns labels will be provided with the RMA number and must be attached to the carton. Products received freight collect, without an RMA number, not approved for return, or in any way not meeting the above criteria, will be refused and returned to the customer.
Please Note: Any deviation from the return policies may result in the product being returned to the customer with no credit issued.
Out-of-Stock (Back Order) Items
At times products may be returned to EQuick Xpress after the product has been discontinued or is currently Out-of-Stock. If EQuick Xpress no longer carries the returned product which was sent in for replacement, or if that product is simply out of stock, the product will be placed in a Back Order RMA status. You will be notified via email with two options: either EQuick Xpress can send you a comparable replacement item, or a refund of the current market value of the product will be issued. A current-market-value refund may not exceed the original invoice/sales receipt price. If the item is returned within 30 days of the original invoice date, a refund will be issued.
Transit Damages
EQuick Xpress does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:
- Note any damages during the receipt of the item(s). (if possible)
- Refuse the shipment (if possible) so that it is returned for freight claim processing.
- For partially damaged shipments or concealed damage, take detailed notes on damages and contact UPS/FedEx/USPS and EQuick Xpress for transit damage claims. Contact us at (customerservice@equickxpress.com); the receiver is responsible to place the claim with UPS/FedEx/USPS and EQuick Xpress within (7) calendar days of receipt to report transit damage. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received. EQuick Xpress is not responsible for any claims that are reported after the (7) calendar day period.
Warranties
Products warranties are provided by the manufacturer. All individual manufacturer warranties are included with the items; these warranties may include returning defective products to EQuick Xpress, or sending products to a manufacturer direct return location. EQuick Xpress must abide by the return policies dictated by our manufacturers and distributors.
Mail-in Rebates
Products missing UPS codes or serial numbers from the box or labels are “NOT” returnable
Products offering a Mail-in rebate are not returnable to EQuick Xpress once the rebates have been filed and processed. Be sure the product is function and that you intend to keep the product before sending in for your rebate.
Returned Checks
Customers with checks returned because of insufficient funds will be assessed a $30 service charge and are required to immediately pay the amount due. No items will be shipped until order total + $30 service charge has been received.
Discrepancies
Upon receipt of merchandise, customer has (15) calendar days to contact our customer service department at: (customerservice@equickxpress.com) or use any other overnight method to reply in writing as to any discrepancies of their shipment.
Refused Shipments
Customers will be responsible for a 15% Returns Processing Charge for shipments that are refused by the consignee or returned due to non-valid shipping address.
Lost Shipment
All customers will receive tracking information and will be able to track their shipments online at either FedEx.com or UPS.com. If item has been lost or stolen, please contact the EQuick Xpress customer service department at (customerservice@equickxpress.com).
By purchasing items from one of our web sites you agree to the policies EQuick Xpress has provided, EQuick Kids and EQuick Sports are divisions of EQuick Xpress and follow the same policies and guidelines. EQuick Xpress and its divisions hold the right to modify and change any of these policies at any time, please be sure to review these policies periodically. |